{"id":6571,"date":"2025-09-01T12:37:22","date_gmt":"2025-09-01T10:37:22","guid":{"rendered":"https:\/\/www.spiriteurope.com\/delivery-information\/"},"modified":"2026-02-27T18:21:40","modified_gmt":"2026-02-27T17:21:40","slug":"delivery-information","status":"publish","type":"page","link":"https:\/\/www.spiriteurope.com\/en\/delivery-information\/","title":{"rendered":"Delivery Information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6571\" class=\"elementor elementor-6571 elementor-4379\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2766e759 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2766e759\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d592393\" data-id=\"1d592393\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25972eca elementor-widget elementor-widget-text-editor\" data-id=\"25972eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Processing and Shipping Times<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>In-stock products<\/strong>: orders are prepared and shipped within <strong>48 business hours<\/strong> of payment confirmation.<\/li>\n\n<li><strong>Made-to-order products<\/strong>: average lead time is <strong>3 to 5 weeks<\/strong> after payment validation. This timeframe may vary depending on project complexity and time of year.<\/li>\n\n<li>You will receive a shipping confirmation email with a tracking number as soon as your package is picked up by the carrier.<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\">Delivery Methods and Rates<\/h2>\n\n<p>We offer three types of delivery:<\/p>\n<ul>\n<li class=\"m_3553494993533338556MsoListParagraph\"><b>PICKUP<\/b> at our facility in 38330 SAINT-ISMIER<\/li>\n<li><strong>COMPETITION<\/strong> delivery to competition venues with prior agreement validated by both parties<\/li>\n<li class=\"m_3553494993533338556MsoListParagraph\"><b>NATIONAL FRANCE<\/b> (Metropolitan) via long-item carrier <b>GEODIS<\/b> for \u20ac95 including tax<\/li>\n<li class=\"m_3553494993533338556MsoListParagraph\"><b>INTERNATIONAL<\/b> to DOM-TOM &#8211; EUROPE &#8211; MIDDLE EAST &#8211; AFRICA upon request through our carrier network.<\/li>\n<\/ul>\n<p>We work with reliable carriers to ensure fast and secure delivery.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\">Order Tracking<\/h2>\n\n<p>Upon shipment, a <strong>tracking number<\/strong> is sent to you by email. You can track your package in real time via the carrier&#8217;s website.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\">Delays and Delivery Issues<\/h2>\n\n<p>In case of delay or carrier-related issues (lost package, damaged, delivered to wrong address), please contact us promptly. We will open a case with the carrier and keep you informed.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\">Returns and Exchanges<\/h2>\n<h2 class=\"wp-block-heading\"><b style=\"font-size: 16px; font-style: inherit;\">To be completed?<\/b><\/h2>\n\n<p>\ud83d\udc49 For more details, see our [Returns and Warranty Policy] page.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\">Customer Service Contact<\/h2>\n\n<p>Questions about your order or delivery?<br>\ud83d\udcde Phone: +33 6 87 71 60 03<br>\ud83d\udce7 Email:<a href=\"https:\/\/www.spiriteurope.com\/en\/contact-us\/\" data-type=\"link\" data-id=\"https:\/\/www.spiriteurope.com\/contact\/\"> contact form<\/a><\/p>\n\n<p> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Processing and Shipping Times In-stock products: orders are prepared and shipped within 48 business hours of payment confirmation. Made-to-order products: average lead time is 3 to 5 weeks after payment validation. This timeframe may vary depending on project complexity and time of year. You will receive a shipping confirmation email with a tracking number as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6571","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/pages\/6571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/comments?post=6571"}],"version-history":[{"count":7,"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/pages\/6571\/revisions"}],"predecessor-version":[{"id":6587,"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/pages\/6571\/revisions\/6587"}],"wp:attachment":[{"href":"https:\/\/www.spiriteurope.com\/en\/wp-json\/wp\/v2\/media?parent=6571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}