Preamble
These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between:
Spirit Europe, a company with share capital of €5,000, whose registered office is located at ZA la Batie, 229 All. de Champrond, 38330 Saint-Ismier – contact@spiriteurope.com, registered with the Grenoble Trade and Companies Register under number 910 498 872,
and any individual or legal entity making a purchase on the website www.spiriteurope.com (hereinafter referred to as the “Customer”).
Last updated: 2025-09-01.
Article 1 – Purpose
In accordance with Article L. 441-6 of the French Commercial Code and Article L.111-1 of the French Consumer Code, these GTCS define the rights and obligations of the parties in the context of the online sale of products offered by Spirit Europe via its website www.spiriteurope.com.
Any order validation implies full and unconditional acceptance of these GTCS. In the event of changes, the applicable terms are those in force at the time the order is validated.
Article 2 – Prices
Prices are stated in euros, all taxes included (including VAT applicable on the date of the order), excluding processing and shipping costs.
For any order placed outside French territory, the Customer is considered the importer and must, where applicable, pay any customs duties and local taxes in force. These additional costs are the Customer’s sole responsibility.
Spirit Europe reserves the right to change its prices at any time. However, the amount invoiced will correspond to the price displayed when the order is recorded, subject to item availability.
Products remain the property of Spirit Europe until full payment has been received. However, responsibility for the transfer of risks (loss, damage) passes to the Customer upon physical receipt of the items.
Article 3 – Orders
Orders can be placed:
- Online at www.spiriteurope.com, accessible 24/7.
- By phone at +33 6 87 71 60 03 (local rate from a landline), Monday to Friday, from 9:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM.
Spirit Europe reserves the right to refuse or cancel an order in the event of a supply issue, unvalidated payment, or any other legitimate reason.
Article 4 – Order validation
Validating an order on the website constitutes full acceptance of these GTCS.
A confirmation email summarizing the order and contractual terms is automatically sent to the Customer. If the email address is incorrect, Spirit Europe cannot be held responsible if the confirmation is not received. The sale will nevertheless remain valid.
The Customer retains the right of withdrawal in accordance with Article 6.
Article 5 – Payment
Payment is due upon validation of the quote.
Payments are made by bank card via the secure Payzen platform.
If an item is unavailable, a full or partial refund will be issued for the corresponding amount.
Article 6 – Right of withdrawal
In accordance with Article L.121-21 of the French Consumer Code, the Customer has 14 days from receipt of the order to exercise the right of withdrawal without having to provide a reason.
Items must be returned complete, unused, and in their original packaging. Personalized or modified products cannot be returned or exchanged.
Return shipping costs are borne by the Customer. The return must be sent to the following address:
Spirit Europe – ZA la Batie, 229 All. de Champrond, 38330 Saint-Ismier.
The refund will be made within 14 days after receipt of the returned product, using the same payment method used for the order.
Article 7 – Availability
Products displayed on the website are offered subject to available stock.
In the event of a stockout, Spirit Europe will offer the Customer an alternative (exchange or partial refund). However, if the replacement product is more expensive, the difference will remain payable by the Customer.
Spirit Europe cannot be held responsible for a stockout related to its suppliers.
Article 8 – Delivery
Items are shipped to the delivery address provided when the order is placed.
In the event of a shipping delay, the Customer is informed by email. In the event of a prolonged delay, the Customer may cancel the order in accordance with legal provisions (Articles L138-2 and L138-3 of the French Consumer Code).
If delivery fails due to the Customer’s absence or unavailability, Spirit Europe cannot be held responsible.
Article 9 – Warranty
All products benefit from the legal warranty of conformity and the warranty against hidden defects provided for by the French Civil Code.
Any claim must be sent by email to contact@spiriteurope.com within 30 days of delivery.
Products must be returned in their original condition. Return shipping costs will be reimbursed upon presentation of supporting documents.
Custom-made items or end-of-line items are not covered by a warranty.
Article 10 – Liability
The products offered comply with French legislation. Spirit Europe cannot be held liable if a product does not comply with the legislation of the country of delivery.
Spirit Europe also declines all liability in the event of improper use of the purchased items.
Article 11 – Applicable law and disputes
The language of this contract is French.
These GTCS are governed by French law, and any dispute will be subject to the exclusive jurisdiction of the French courts.
Article 12 – Intellectual property
All elements on the website www.spiriteurope.com (texts, images, logos, databases, sounds, etc.) remain the exclusive property of Spirit Europe.
Any reproduction or use, even partial, without prior written authorization is strictly prohibited.
Article 13 – Personal data
Spirit Europe collects and processes certain Customers’ personal data as part of order management and service improvement.
This data may be shared with third-party service providers (e.g., carriers, payment partners) only for purposes related to fulfilling orders.
In accordance with the French Data Protection Act and the GDPR, each Customer has the right to access, rectify, and delete their data.
Article 14 – Archiving and evidence
Spirit Europe keeps purchase orders and invoices on a reliable and durable medium constituting a true copy.
Spirit Europe’s computerized records will serve as evidence between the parties of communications, transactions, and payments.
