Processing and Shipping Times
- In-stock products: orders are prepared and shipped within 48 business hours of payment confirmation.
- Made-to-order products: average lead time is 3 to 5 weeks after payment validation. This timeframe may vary depending on project complexity and time of year.
- You will receive a shipping confirmation email with a tracking number as soon as your package is picked up by the carrier.
Delivery Methods and Rates
We offer three types of delivery:
- PICKUP at our facility in 38330 SAINT-ISMIER
- COMPETITION delivery to competition venues with prior agreement validated by both parties
- NATIONAL FRANCE (Metropolitan) via long-item carrier GEODIS for €95 including tax
- INTERNATIONAL to DOM-TOM – EUROPE – MIDDLE EAST – AFRICA upon request through our carrier network.
We work with reliable carriers to ensure fast and secure delivery.
Order Tracking
Upon shipment, a tracking number is sent to you by email. You can track your package in real time via the carrier’s website.
Delays and Delivery Issues
In case of delay or carrier-related issues (lost package, damaged, delivered to wrong address), please contact us promptly. We will open a case with the carrier and keep you informed.
Returns and Exchanges
To be completed?
👉 For more details, see our [Returns and Warranty Policy] page.
Customer Service Contact
Questions about your order or delivery?
📞 Phone: +33 6 87 71 60 03
📧 Email: contact form
