Returns
- Any ordering error (wrong size, flex, etc.) caused by the customer can be exchanged, but return shipping costs will be the customer’s responsibility.
- For any other type of return or exchange: the equipment must be new, unused, untaped, intact, and uncut.
- Spirit Europe declines all responsibility for address errors provided by the customer, as well as for any resulting loss or damage.
Warranty
At Spirit Europe, we are committed to offering you high-quality, high-performance equipment. However, the manufacturing of poles involves sensitive materials and technical steps that can sometimes lead to defects. This is why we have a clearly defined warranty policy, depending on the case.
General Terms
- Warranty period: you have 30 days after receiving your product to request a replacement in the event of a manufacturing defect.
- Required proof: for any claim, it is essential to provide clear photos (or video) showing the defect, as well as the serial number or any visible identification of the product, within the prescribed timeframe. Without these elements, the warranty cannot be honored.
What is covered
A break is considered eligible for warranty if one of the following is true:
- The pole is completely broken.
- A crack or partial break making the item unusable.
What is not covered
The warranty does not apply to the following cases:
- Normal wear and tear, superficial marks, or cosmetic scratches that do not go through the material.
- Damage caused by misuse, impact, fire, excessive heat, modifications, external blows, or unintended conditions of use.
- Products provided or replaced under this previous warranty (the warranty applies only once per product for the original purchaser).
Procedure
In the event that a replaced product is no longer available, we may offer an equivalent model or one matching the value of the original product.
You send your warranty request via our form, with the requested proof (photos or video) within 30 days of receipt.
We examine the request and, if the defect is recognized, we will inform you of the steps to follow to obtain a replacement or credit.
The original product or equipment must be kept until the decision is made, as it may be requested for verification.
Return / shipping costs for the defective product or for the replacement are the customer’s responsibility, unless otherwise stated.
